Auxinia Ltd customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
Last updated 25 September 2026
What information we collect, use, and why
We collect or use the following personal information for the operation of client or customer accounts:
- Names and contact details
- Addresses
- Purchase or service history
- Account information, including registration details
- Information used for security purposes
- Marketing preferences
We collect or use the following personal information for information updates or marketing purposes:
- Names and contact details
- Addresses
- Profile information
- Marketing preferences
- Purchase or account history
- Website and app user journey information
We collect or use the following personal information to comply with legal requirements:
- Name
- Contact information
- Client account information
We collect or use the following personal information to protect client welfare:
- Names and contact information
- Client account information
We collect or use the following personal information for dealing with queries, complaints or claims:
- Names and contact details
- Addresses
- Payment details
- Account information
- Purchase or service history
- Call recordings
- Customer or client accounts and records
- Financial transaction information
- Correspondence
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
- Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
- Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
- Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
- Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
- Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
- Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- We collect and use personal information about the people we work with at our client organisations (such as names, job titles, work email addresses, phone numbers, and records of our correspondence and meetings) so that we can set up and manage client accounts, deliver the commercial intelligence and advisory services we’ve agreed to provide, send invoices, and keep accurate records of our work. This processing is necessary because we can’t deliver, coordinate or account for our services without knowing who we’re working with and how to reach them. It benefits our clients as well as us: it means projects run smoothly, deliverables reach the right people, and there’s a clear record of what was agreed. We keep the impact on individuals low. We only collect business contact details and information people give us in a professional capacity, we don’t use it for unrelated purposes, and we don’t sell it or share it beyond what’s needed to deliver our services (for example, with our accounting or IT providers). This is information people would reasonably expect a consultancy to hold about its clients, and anyone can object to our use of it or ask us to update or delete it at any time. For these reasons, we believe our legitimate interest in running client accounts doesn’t override the rights and interests of the people involved.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for information updates or marketing purposes are:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- We use the business contact details of people we have met or worked with, or who work at organisations in our sector, to send occasional updates about our services, insights, events and resources relevant to early-stage biotech. This helps us grow our business. It also benefits recipients, because it keeps them informed about commercial intelligence and support that may be useful to their work. We only contact people in a professional capacity, about topics relevant to their role, and we keep messages infrequent. Every message includes a simple way to unsubscribe. If someone opts out, we stop straight away and keep only the minimum record needed to make sure we don’t contact them again. We don’t sell or share contact details with other organisations for their own marketing. Because these are business contacts receiving relevant professional information, which they can easily refuse, we believe the impact on them is minimal and doesn’t outweigh their rights and interests.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information to comply with legal requirements:
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information to protect client welfare are:
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- We use personal information that people give us when they contact us with a query, complaint or claim so we can understand the issue, respond, and resolve it. We also keep appropriate records so we can show how we handled it, and so we can establish, exercise or defend legal claims if needed. This benefits the people who contact us, because they get a proper response, and it benefits us, because we can run our business responsibly and protect ourselves if a dispute arises. We only use the information people provide, plus what’s needed to deal with the matter. We don’t use it for unrelated purposes, and we keep it only as long as necessary to resolve the issue and cover any relevant legal time limits. People would reasonably expect a business to use their details this way when they get in touch, so we believe our interests don’t override their rights and interests.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Where we get personal information from
- Directly from you
- CCTV footage or other recordings
- Publicly available sources
- Providers of marketing lists and other personal information
- Third parties:
- Referrers and introducers: professional contacts, advisers or other organisations who introduce people to us or recommend our services, and who share their name and business contact details with us for that purpose.
- Our clients: when clients share the names, roles and contact details of their colleagues, advisers, partners or other contacts we need to work with to deliver our services.
- Event organisers and professional networks: organisers of conferences, networking events and industry groups we take part in, who may share attendee or member details where people have agreed to this.
How long we keep information
We keep personal information only for as long as we need it for the purposes set out in this notice. In general:
- Client contracts, invoices and financial records: 6 years from the end of the financial year they relate to, to meet our tax and company law obligations.
- Client account and project records: 6 years after our engagement ends, in case of any contractual claims.
- Queries, complaints and claims: 6 years after the matter is resolved, or 2 years for general enquiries that did not lead to any work.
- Marketing contacts: until you unsubscribe, or 2 years after your last engagement with us. If you unsubscribe, we keep a minimal record so that we do not contact you again.
- Event registration details: 12 months after the event.
- Call recordings and meeting transcripts: 12 months, unless we need them for longer for a specific project.
When we no longer need personal information, we securely delete or anonymise it.
Who we share information with
Data processors
Others we share personal information with
- Insurance companies, brokers or other intermediaries
- Professional or legal advisors
- Organisations we’re legally obliged to share personal information with
- Publicly on our website, social media or other marketing and information media
- Professional consultants
- Third parties:
- Our clients, with whom we may share the names, job titles, organisations and professional backgrounds of people relevant to their projects. This may include executives, investigators, key opinion leaders and business development contacts. This information comes from publicly available sources or from our professional network. We share only what is relevant to each project, and clients may use it only for legitimate business purposes.
Sharing information outside the UK
Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.
For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.
Where necessary, our data processors will share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.
For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.
How to complain
If you have any concerns about our use of your personal information, you can make a data protection complaint to us:
Email: flora@auxinia.com
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Auxinia Ltd customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
Last updated 25 September 2026
What information we collect, use, and why
We collect or use the following personal information for the operation of client or customer accounts:
- Names and contact details
- Addresses
- Purchase or service history
- Account information, including registration details
- Information used for security purposes
- Marketing preferences
We collect or use the following personal information for information updates or marketing purposes:
- Names and contact details
- Addresses
- Profile information
- Marketing preferences
- Purchase or account history
- Website and app user journey information
We collect or use the following personal information to comply with legal requirements:
- Name
- Contact information
- Client account information
We collect or use the following personal information to protect client welfare:
- Names and contact information
- Client account information
We collect or use the following personal information for dealing with queries, complaints or claims:
- Names and contact details
- Addresses
- Payment details
- Account information
- Purchase or service history
- Call recordings
- Customer or client accounts and records
- Financial transaction information
- Correspondence
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
- Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
- Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
- Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
- Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
- Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
- Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- We collect and use personal information about the people we work with at our client organisations (such as names, job titles, work email addresses, phone numbers, and records of our correspondence and meetings) so that we can set up and manage client accounts, deliver the commercial intelligence and advisory services we’ve agreed to provide, send invoices, and keep accurate records of our work. This processing is necessary because we can’t deliver, coordinate or account for our services without knowing who we’re working with and how to reach them. It benefits our clients as well as us: it means projects run smoothly, deliverables reach the right people, and there’s a clear record of what was agreed. We keep the impact on individuals low. We only collect business contact details and information people give us in a professional capacity, we don’t use it for unrelated purposes, and we don’t sell it or share it beyond what’s needed to deliver our services (for example, with our accounting or IT providers). This is information people would reasonably expect a consultancy to hold about its clients, and anyone can object to our use of it or ask us to update or delete it at any time. For these reasons, we believe our legitimate interest in running client accounts doesn’t override the rights and interests of the people involved.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for information updates or marketing purposes are:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- We use the business contact details of people we have met or worked with, or who work at organisations in our sector, to send occasional updates about our services, insights, events and resources relevant to early-stage biotech. This helps us grow our business. It also benefits recipients, because it keeps them informed about commercial intelligence and support that may be useful to their work. We only contact people in a professional capacity, about topics relevant to their role, and we keep messages infrequent. Every message includes a simple way to unsubscribe. If someone opts out, we stop straight away and keep only the minimum record needed to make sure we don’t contact them again. We don’t sell or share contact details with other organisations for their own marketing. Because these are business contacts receiving relevant professional information, which they can easily refuse, we believe the impact on them is minimal and doesn’t outweigh their rights and interests.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information to comply with legal requirements:
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information to protect client welfare are:
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- We use personal information that people give us when they contact us with a query, complaint or claim so we can understand the issue, respond, and resolve it. We also keep appropriate records so we can show how we handled it, and so we can establish, exercise or defend legal claims if needed. This benefits the people who contact us, because they get a proper response, and it benefits us, because we can run our business responsibly and protect ourselves if a dispute arises. We only use the information people provide, plus what’s needed to deal with the matter. We don’t use it for unrelated purposes, and we keep it only as long as necessary to resolve the issue and cover any relevant legal time limits. People would reasonably expect a business to use their details this way when they get in touch, so we believe our interests don’t override their rights and interests.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Where we get personal information from
- Directly from you
- CCTV footage or other recordings
- Publicly available sources
- Providers of marketing lists and other personal information
- Third parties:
- Referrers and introducers: professional contacts, advisers or other organisations who introduce people to us or recommend our services, and who share their name and business contact details with us for that purpose.
- Our clients: when clients share the names, roles and contact details of their colleagues, advisers, partners or other contacts we need to work with to deliver our services.
- Event organisers and professional networks: organisers of conferences, networking events and industry groups we take part in, who may share attendee or member details where people have agreed to this.
How long we keep information
We keep personal information only for as long as we need it for the purposes set out in this notice. In general:
- Client contracts, invoices and financial records: 6 years from the end of the financial year they relate to, to meet our tax and company law obligations.
- Client account and project records: 6 years after our engagement ends, in case of any contractual claims.
- Queries, complaints and claims: 6 years after the matter is resolved, or 2 years for general enquiries that did not lead to any work.
- Marketing contacts: until you unsubscribe, or 2 years after your last engagement with us. If you unsubscribe, we keep a minimal record so that we do not contact you again.
- Event registration details: 12 months after the event.
- Call recordings and meeting transcripts: 12 months, unless we need them for longer for a specific project.
When we no longer need personal information, we securely delete or anonymise it.
Who we share information with
Data processors
Others we share personal information with
- Insurance companies, brokers or other intermediaries
- Professional or legal advisors
- Organisations we’re legally obliged to share personal information with
- Publicly on our website, social media or other marketing and information media
- Professional consultants
- Third parties:
- Our clients, with whom we may share the names, job titles, organisations and professional backgrounds of people relevant to their projects. This may include executives, investigators, key opinion leaders and business development contacts. This information comes from publicly available sources or from our professional network. We share only what is relevant to each project, and clients may use it only for legitimate business purposes.
Sharing information outside the UK
Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.
For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.
Where necessary, our data processors will share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.
For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.
How to complain
If you have any concerns about our use of your personal information, you can make a data protection complaint to us:
Email: flora@auxinia.com
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint